This form is for core returns only. Please contact your sales rep if you need to return a new unit. If you need to arrange for a replacement under warranty, please call 888-759-0814.
US Powertrain standard warranty for cars & light trucks up to and including 1 ton is 24 months/24,000 miles. All commercial, farm, and larger than 1-ton trucks is 12 month/12,000 miles from original date of purchase. This is a general warranty statement & not to be construed as a complete warranty. There is NO warranty on vehicles modified from stock. Cores must have good housing, be assembled & drained of all fluids & returned in original package to receive full credit. Thank you!
NOTE: Customer is liable for any freight claims arising from the failure to properly drain their return cores.
| REMANUFACTURED UNIT CHARGE BACK GUIDE: |
| HOLE OR CRACK IN HOUSING |
|
|
---TRANSFER CASE (EXCLUDING REAR CASES ON NP246/261/263 MODELS)
|
25% |
| ---DIFFERENTIAL CRACK/HOLE IN HOUSING (NO CHARGE IS APPLIED FOR DAMAGED SPINDLES) |
50% |
| ---DIFFERENTIAL (MISSING CAPS) |
100% (NO CREDIT) |
|
DISASSEMBLED UNITS/MISSING PARTS
|
$150 CHARGE |
|
EXPLODED UNIT
|
50% |
|
OIL NOT DRAINED FROM CORE
|
$75 CHARGE |
|
CORE RETURNED WITHOUT SHIPPING TOTE
|
$150 CHARGE |
|
TOTE HARDWARE NOT RETURNED (STRAPS, INSERT, FOAM)
|
$25 CHARGE |
|
REMANUFACTURED UNIT NOT LIKE FOR LIKE
|
100% NO CREDIT |
